Blog & Thought Leadership
July 10, 2025
How Self-Service Options Can Boost Plan Engagement and Satisfaction
Now that consumers have grown accustomed to instant, 24/7 services, they are less tolerant of having to wait. Instead…
July 7, 2025
How Insurers Can Appeal to Generational Preferences to Boost Member Satisfaction
When health plan members need help, they want to be able to use the communication methods they’re comfortable with.…
June 26, 2025
How Employee Benefits Education Impacts Health Plan Satisfaction
Health insurance is complex, and the average person often struggles to understand it. Misunderstandings and incorrect…
June 13, 2025
What’s Next for Value-Based Care?
CMS has announced it is phasing out Medicare Advantage value-based insurance design (VBID), but the model is far from…
June 5, 2025
Trust: A Tricky Yet Potentially Transforming Metric
Research shows that consumer trust has fallen in many industries. In the health insurance industry, declining trust can…
June 4, 2025
How Health Insurers Can Retain Employer Groups
Rising healthcare costs are a consistent challenge for insurers and employers, but with costs increasing at a much…
May 30, 2025
Are Heath Insurers Keeping Up in the Digital Race? Improving Health Plan Digital Experiences
The health insurance industry has gone digital – but there’s still a lot of work to do. New research from J.D. Power…
May 14, 2025
Insurtech Partnerships for Growth: Reflections from the 2025 LIMRA Workplace Benefits Conference
Attending LIMRA’s 2025 Workplace Benefits Conference in Boston was both energizing and enlightening. Surrounded by…
