FJA

Now that consumers have grown accustomed to instant, 24/7 services, they are less tolerant of having to wait. Instead…

When health plan members need help, they want to be able to use the communication methods they’re comfortable with.…

Health insurance is complex, and the average person often struggles to understand it. Misunderstandings and incorrect…

CMS has announced it is phasing out Medicare Advantage value-based insurance design (VBID), but the model is far from…

Research shows that consumer trust has fallen in many industries. In the health insurance industry, declining trust can…

Rising healthcare costs are a consistent challenge for insurers and employers, but with costs increasing at a much…

The health insurance industry has gone digital – but there’s still a lot of work to do. New research from J.D. Power…

Health insurance is a complex product in the best of times. When health insurance regulations keep changing, the…

Rising healthcare costs are hardly a secret. However, employers and consumers aren’t the only ones feeling the pinch –…

The insurance industry is struggling to find enough skilled workers to maintain efficient operations – a situation that…